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Website accessibility statement for the Yorkshire Dales National Park

This accessibility statement applies to www.yorkshiredales.org.uk , run by the Yorkshire Dales National Park Authority

We want the content on this website is designed for everyone to find, read, and understand. We want this website to be compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively. AbilityNet provide advice on making your device easier to use if you have a disability.

What to do if you can’t access parts of this website

Please contact us if you have an accessibility query including:

  • if you are experiencing issues with accessing information or using the website.
  • if you find an accessibility problem not listed on this statement.
  • if you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us and we’ll consider your request and get back to you within ten working days. 

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us.

Reporting accessibility problems with this website

For all the accessibility enquiries that we have listed you can contact us by email at info@yorkshiredales.org.uk. Or alternatively you can call us from 8.30am – 5pm, Monday to Friday on 0300 456 0030.

Complaints process

If you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our processes. Please use our complaints process listed on this website.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Yorkshire Dales National Park Authority is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version  2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We regularly carry out automated tests against the WCAG 2.1 AA standards. The last automated test was carried out the 27 August 2020.

Some parts of the website may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now.

If you find something that does not work that we have missed, remember to contact us.

Website compliancy issues

Navigation

Keyboard

Users should be able to use a keyboard to access all content and functionality of a web page. This means the page can be used by people with no vision as well as people who use alternative keyboards or input devices that act as a keyboard. Interactive content should receive a visible keyboard focus. Currently, the keyboard navigation is not fully accessible.

We are adding in focus and highlighted states. We will be reviewing and improving the order and flow of the page and see what changes can be made to improve the natural flow using alternative navigation methods.

We will ensure the HTML is ordered more naturally. For instance, the navigation is reversed and manipulated to display the correct order visibly but this needs to be amended for those with no vision or who are using alternative keyboard or input devices. This work will be complete by 23 September 2020.  

Focus visible

Users should be able to navigate a web page in an order that makes sense. Keyboard navigation should reflect a navigation sequence that is consistent with the meaning of content. Logical navigation reduces confusion and shows logical relationships between content and components. The focus order may differ from the visual reading order as long as a user can still understand the web page without sight. Currently this function is not fully accessible. 

We are ensuring that the HTML is ordered naturally This would require a CSS update and HTML updates. This work will be complete by 23 September 2020. 

Link Purpose

All link names should be accessible by a screen reader and be descriptive enough to inform a user of where that link will take them. Common issues include: the inner link text not being visibled uplicate link labels the link not being focusable All links should receive focus and you should avoid device-specific and Javascript events such as onmouseover(), mouseover(), hover(), onmouseout(), mouseout(). Replace these with device-independent events such as onfocus(), focus(), onblur(), or blur(). Link text should not be hidden using display:none or aria-hidden=”true” as this will stop a screen reader from relaying the link information. You should not modify the style of a link to suppress the change in style when a link is in focus as this removes the ability of sighted keyboard users to know where they are on the page. Ensure links are coded correctly using the <a> tag with a <href> attribute.

All buttons must have names that are accessible to screen readers and descriptive enough to tell a user where that button will take them.

When images are used as buttons, screen readers may not understand the use without a clear and accessible name. The title of an active image may not give enough information. Unnamed active images will have no details of the destination, purpose or action.

This is in relation to the carousel arrows.

We are addingscreen-reader friendly text to all buttons and look at providing aria-labels for elements that cannot be amended as easily,  

This will require HTML, CSS, and JavaScript updates. This work will be complete by 23 September 2020. 

Responsive website design

Reflow

Reflow or ‘responsive web design’ helps users with low vision who may need to enlarge text on a webpage and read it in a single column without scrolling in more than one direction. Having a responsive design helps users who are viewing the page on a mobile device. If a page does not support reflow it can appear smaller or some content cannot be seen when enlarging the view. All content, except content that requires a two-dimensional layout for usage or meaning, should be displayed without losing information or functionality, and without scrolling in two dimensions for: Vertical scrolling content at a width equivalent to 320 CSS pixels; Horizontal scrolling content at a height equivalent to 256 CSS pixels.

We are adding in carousel controls via CSS to allow users to be able to scroll through content on smaller devices. These are currently inaccessible on zoom or smaller viewports. This will require a CSS update. This work will be complete by 23 September 2020.

Information and Relationships

Screen readers tell users if a list is present and how many items are in the list. This helps users to know what they are reading and what to expect. It is important to use the correct semantic hierarchy for lists. Lists must contain a parent and a child element. All child list items using the <li> tag must be contained within an ordered list <ol> or unordered list <ul> parent tag.

This is in relation to the list within the hamburger menu at 200% zoom which is currently not fully accessible.

The HTML and CSS needs to be reformed so the mobile navigation is simpler to understand and use. This work will be complete by 23 September 2020. 

Issues with text

We aim to fix any non-descriptive link text by September 2020 (for example where link text says ‘Click here’). When we publish new content we’ll make sure link text meets accessibility standards. We are aware of four instances of this currently. 

We are working to ensure that as much text as possible has a reading age of 11 or below.

Insufficient alt text

Some images contain text which cannot be read by assistive technology, such as screen readers.

Any relevant text is included in the image’s alt-text, which is visible to assistive technology. Branded text such as logos, slogans or other marketing messages, may not be included in the alt-text if they are not relevant to what the image is conveying.

We aim to fix alt text issues by 23 September 2020.

Insufficient colour contrast

Some images and buttons on the website contain text that does not meet minimum colour contrast requirements.

We will correct the contrast on these images over time as we review each page. In terms of the colour palette of the website we are reviewing this to ensure that the colours used are accessible.

Links indistinguishable from text

On some pages links may not be underlined and only identifiable by colour: Users with visual impairments cannot see these links. The currently are in relation to ‘authors’ on our blog posts in the main. We are aiming to provide an alternative way to highlight the author on blog posts to ensure that this is accessible. 

Issues with PDFs and other documents

Many of our older PDFs and other documents don’t meet accessibility standards – for example, they may not be marked up so they’re accessible to a screen reader.

Some of our documents are essential to providing our services. For example, we have PDFs with information on how users can access our planning service, and forms published as Word documents. We have a programme of work currently in progress to either recreate these documents as an accessible PDF or an HTML webpage.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We aim to ensure that any new documents we publish meet accessibility standards. If there are any documents that you are unable to access please contact us for an accessible version. See ‘Alternative formats’ above, in this statement. 

Disproportionate burden

Under the disproportionate burden guidance, we have identified one item which is our third-party planning application. The planning system is a legacy system and will be updated in October 2020 with an accessible system.  Elements of the planning system are currently not accessible.  If you have any issues with the planning system please contact our planning team who will be able to assist you and provide an alternative format as appropriate. 

We are still evaluating our sites and may update this when we identify issues.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents – some of our planning documents are provided by the Planning Portal and are exempt from the accessibility regulations.

Video

Video content embedded on our website before August 2019 may not meet accessibility standards: They may not feature subtitles, audio-description or offer a written transcript.

We are working on any video added to our site since August 2019 to ensure it meets accessibility regulations.

We use YouTube to embed videos onto our webpages. We are not responsible for the accessibility of the YouTube platform.

Maps

Our website uses online maps. Where there is a map, we are working on ensuring that an alternative format is available. If you have any issues with accessible mapping data and which to request an alternative format please contact us. Please see ‘alternative formats’ above.

Third party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we endeavour to work with the third party to improve its accessibility. This may include:

  • links to non-Yorkshire Dales National Park websites.
  • content/functionality on our website.
  • content hosted on other websites, such as social media sites.
  • We are continually reviewing our third-party applications and websites. 

How we tested this website

This website was last tested on 9 September 2020. The test was carried out internally by Yorkshire Dales National Park Authority staff using an accessibility tool from the supplier, SilkTide. An additional test was carried out in August 2020 by the website development company Simply Zesty who we are working with us to update the accessibility compliancy of our website.

We tested our main website platform, available at www.yorkshiredales.org.uk. This page was prepared in November 2019 and It was last updated on 11 September 2020.