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Website accessibility statement for the Yorkshire Dales National Park

This accessibility statement applies to , run by the Yorkshire Dales National Park Authority.

We want the content on this website designed for everyone to find, read, and understand. We want this website to be compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively. AbilityNet provide advice on making your device easier to use if you have a disability.

What to do if you can’t access parts of this website

Please contact us if you have an accessibility query including:

  • if you are experiencing issues with accessing information or using the website.
  • if you find an accessibility problem not listed on this statement.
  • if you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us and we’ll consider your request and get back to you within ten working days. 

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us.

Reporting accessibility problems with this website

For all the accessibility enquiries that we have listed, you can contact us by email at Or alternatively, you can call us from 8.30am – 5pm, Monday to Friday on 0300 456 0030.

Complaints process

If you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our processes. Please use our complaints process listed on this website.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Yorkshire Dales National Park Authority is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version  2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We regularly carry out automated tests against the WCAG 2.1 AA standards. Automated tests are carried out approximately once a week.

Some parts of the website may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now.

If you find something that does not work that we have missed, remember to contact us.

Website compliancy issues


Link Purpose

All link names should be accessible by a screen reader and be descriptive enough to inform a user of where that link will take them. We have recently reviewed descriptive links and fixed a number of links – we use the software, SilkTide to help identify where the links are.

Form controls

People using screen readers are not able to see the layout of a form. To make forms accessible, we must define explicit text labels for each form control. We have this issue on 33 pages as of August 25 2021. We have a recently appointed supplier and will be asking for this to be fixed. In some cases, this will take the form of a global fix. We expect this to be fixed by October 2021.

Every page should have a clearly defined heading, known as a “H1” (Heading 1). We know of instances where this is not the case. These instances are all on our events section. We are working with our supplier to fix this by October 2021.


Lists of related links should be written semantically as a list, e.g. using the <ul> or <ol> tags.

This allows assistive technologies to more easily navigate from item to item, or past entire groups of links if the user wants to.

We know we have a number of instance where we need to make links lists. These occur mostly on the footer of every page on our social media icons and page numbering. These are global fixes. We will work with out supplier to fix these by November 2021.

Insufficient alt text

Some images contain text which cannot be read by assistive technology, such as screen readers.

Any relevant text is included in the image’s alt-text, which is visible to assistive technology. Branded text such as logos, slogans or other marketing messages, may not be included in the alt-text if they are not relevant to what the image is conveying.

We have a small number of instances where there are no alt tags present. We are currently going through these as of August / September 2021.

We have provided guidance and training to our editors and continue to do so to ensure that alt tags are added to images when added to websites.

Insufficient colour contrast

Some images and buttons on the website contain text that does not meet minimum colour contrast requirements.

We will correct the contrast on these images over time as we review each page. In terms of the colour palette of the website we are reviewing this to ensure that the colours used are accessible.

We are aware of the colour contrast issues but as they are apparent only in a small number of specific areas; we are fixing other accessibility issues as a priority. We will be fixing this by the end of 2021.

Links indistinguishable from text

On some pages links may not be underlined and only identifiable by colour: Users with visual impairments cannot see these links. The currently are in relation to ‘authors’ on our blog posts in the main. We are aiming to provide an alternative way to highlight the author on blog posts to ensure that this is accessible. 

This happens on some of the links on our blogs and news pages – they are not links relevant to the news item and whilst there are many of them, they only happen in the same place on each page template. We are aiming to make these links more obvious or remove them by the end of 2021.

Issues with PDFs and other documents

Many of our older PDFs and other documents don’t meet accessibility standards – for example, they may not be marked up or have headings (this is the most common issue with our PDFs).

Some of our documents are essential to providing our services. For example, we have PDFs with information on how users can access our planning service, and forms published as Word documents. We have a programme of work currently in progress to either recreate these documents as an accessible PDF or an HTML webpage.

We have issued guidance to content editors who manage PDFs. Where possible we are converting PDFs to webpages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We aim to ensure that any new documents we publish meet accessibility standards. If there are any documents that you are unable to access please contact us for an accessible version. See ‘Alternative formats’ above, in this statement. 

Disproportionate burden

We have not identified anything that qualifies as a disproportionate burden as of yet, but we are still evaluating our sites and may update this when we identify issues.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents – some of our planning documents are provided by the Planning Portal and are exempt from the accessibility regulations.


Video content embedded on our website before August 2019 may not meet accessibility standards: They may not feature subtitles, audio-description or offer a written transcript.

We are working on any video added to our site since August 2019 to ensure it meets accessibility regulations.

We use YouTube to embed videos onto our webpages. We are not responsible for the accessibility of the YouTube platform.


Our website uses online maps. Where there is a map, we are working on ensuring that an alternative format is available. If you have any issues with accessible mapping data and which to request an alternative format please contact us. Please see ‘alternative formats’ above.

In most cases we use Google maps and will be continuing to use Google maps where we can.

Third party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we endeavour to work with the third party to improve its accessibility. This may include:

  • links to non-Yorkshire Dales National Park websites.
  • content/functionality on our website.
  • content hosted on other websites, such as social media sites.
  • We are continually reviewing our third-party applications and websites. 

Preparation of this accessibility statement

This statement was prepared on 3 August 2020. It was last reviewed on 25 August 2021.

This website was last tested on 21 August 2021. The test was carried out by the Yorkshire Dales National Park Authority.

The test was carried out internally by Yorkshire Dales National Park Authority staff using an accessibility tool from the supplier, SilkTide. This accessibility tool samples 1000 pages of this website to complete it’s report.

You can read the full accessibility test report here. Note that this report is in an Microsoft Excel document. If you require it in a different format please contact us using the details provided on this page.