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Website accessibility statement for the Yorkshire Dales National Park

This accessibility statement applies to www.yorkshiredales.org.uk which is managed by the Yorkshire Dales National Park Authority.

We want the content on this website designed for everyone to find, read, and understand. We want this website to be compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively. AbilityNet provides advice on making your device easier to use if you have a disability.

What to do if you can’t access parts of this website

Please contact us if you have an accessibility query including:

  • if you are experiencing issues with accessing information or using the website.
  • if you find an accessibility problem not listed on this statement.
  • if you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us and we’ll consider your request and get back to you within ten working days. 

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us.

Reporting accessibility problems with this website

For all the accessibility enquiries that we have listed, you can contact us by email at info@yorkshiredales.org.uk. Or alternatively, you can call us from 8.30 am – 5 pm, Monday to Friday on 0300 456 0030.

Complaints process

If you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our processes. Please use our complaints process listed on this website.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Yorkshire Dales National Park Authority is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version  2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We regularly carry out automated tests against the WCAG 2.1 AA standards. Automated tests are carried out approximately once a week.

Some parts of the website may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now.

If you find something that does not work that we have missed, remember to contact us.

Website compliance issues

All link names should be accessible by a screen reader and be descriptive enough to inform a user of where that link will take them. We continue to review descriptive links using our Monsido platform. We have provided guidance to our editors and continue to do so.

Ensure controls clearly indicate when they are selected

All controls on the page – including links, buttons, and fields – should clearly indicate when they have been selected by the keyboard.

The official requirements are complicated. A simplified version is:

  • Surround the control with a solid outline
  • The outline must have at least 3:1 contrast with its background
  • The outline must have at least 3:1 contrast with its surroundings, or be at least 2px thick

The actual requirements allow for more variation but generally require that you calculate the perimeter and/or area of the focus area, which can be very difficult.

How to fix

Links and form controls should use a focus selector which contrasts with their unfocused state, as well as any surroundings of the focus state. We are reviewing our hosting and website contract early in 2024 and will be asking our new or existing provider to fix this issue.

Insufficient alt text

Some images contain text which cannot be read by assistive technology, such as screen readers.

We have provided guidance and training to our editors and continue to do so to ensure that alt tags are added to images when added to websites.

We regularly review images that are missing tags using our Monsido platform.

We still have some issues in relation to our Events plugin where members of the public are able to upload their own images and do not include alt tags. We are reviewing our hosting and website contract early in 2024 and will be asking our new or existing provider to fix this issue.

Insufficient colour contrast

Some images displayed as buttons on the website contain text that does not fully meet colour contrast requirements.

We will correct the contrast on these images over time as we review each page. In terms of the colour palette of the website, we are reviewing this to ensure that the colours used are accessible. We are reviewing our hosting and website contract early in 2024 and will be asking our new or existing provider to fix this issue.

We are aware of the colour contrast issues; they are apparent only in a small number of specific areas.

Broken links and misspellings

We are reviewing all broken links and misspellings using the SilkTide and Monsido systems. We have carried out some of this work and this is what has contributed to our overall accessibility score increasing.

UPDATE January 2024: We have fixed approximately 400 broken links on the website. This work is continuing.

Issues with PDFs and other documents

Many of our older PDFs and other documents don’t meet accessibility standards – for example, they may not be marked up or have headings (this is the most common issue with our PDFs).

Some of our documents are essential to providing our services. For example, we have PDFs with information on how users can access our planning service and forms published as Word documents. We have a programme of work currently in progress to either recreate these documents as an accessible PDF or an HTML webpage.

We have issued guidance to content editors who manage PDFs. Where possible we are converting PDFs to webpages. We will shortly be issuing new guidance and providing templates along with training where needed to specific staff who create PDFs regularly. We will have done this programme of work by the end of 2023.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We aim to ensure that any new documents we publish meet accessibility standards. If there are any documents that you are unable to access please contact us for an accessible version. See ‘Alternative formats’ above, in this statement. 

Disproportionate burden

We have not identified anything that qualifies as a disproportionate burden as of yet, but we are still evaluating our sites and may update this when we identify issues.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents – some of our planning documents are provided by the Planning Portal and are exempt from the accessibility regulations.

Video

Video content embedded on our website before August 2019 may not meet accessibility standards: They may not feature subtitles, audio-description or offer a written transcript.

We have been working on any video added to our site since August 2019 to ensure it meets accessibility regulations.

We use YouTube to embed videos onto our web pages. We are not responsible for the accessibility of the YouTube platform.

Maps

Our website uses online maps. Where there is a map, we aim to provide an alternative format. If you have any issues with accessible mapping data and would like to request an alternative format please contact us. Please see ‘alternative formats’ above.

In most cases, we use Google Maps and will be continuing to use Google Maps where we can.

Third-party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we endeavour to work with the third party to improve its accessibility. This may include:

  • links to non-Yorkshire Dales National Park websites.
  • content/functionality on our website..
  • content hosted on other websites, such as social media sites.
  • We are continually reviewing our third-party applications and websites. 

Preparation of this accessibility statement

This statement was first prepared on 3 August 2020. It was last reviewed on 10 January 2024.

This website is tested weekly using an automated accessibility tool called, Monsido. This test is sent to Yorkshire Dales National Park Authority staff via email. A bespoke test was carried out by the Yorkshire Dales National Park Authority on 10 January 2024.

This provides an overview of the Accessibility rating for www.yorkshiredales.org.uk. If you would like to see a more in-depth view of the report please request one and we can provide that in a format that suits your needs.

Test carried out on 10 January 2024

The screenshot below shows a dashboard of a test carried out on the Yorkshire Dales National Park Authority website using software called Monsido. Monsido tests to WCAG 2.1 AA standard. Level A compliance indicates that we have 18 issues to fix. Level AA indicates that we have 7 issues to fix. Overall the accessibility score for the website is 94.85%. The industry average is 88.53 %.

This score is a decrease since our last test in November 2023 which was a score of 97.52. There appears to be an issue (s) affecting several pages. During the end of 2023, we experienced technical issues with the website and the fixes may have affected our accessibility. Now that we are aware of this, we are investigating what the issues are with our technical provider and will update this statement in due course. This is under investigation as of 10 January 2024.

Screenshot showing overall accessibility scoring for this website.

Screenshot showing accessibility levels of the website. Overall accessibility score is 94.85%.

Screenshot shows more details of accessibility issues affecting this website.

Screenshot showing that there are many pages affected by accessibility issues. This could be one issue globally affecting the website. The issues need to be fixed by a website developer and we are working with our technical support to fix these. Updated January 2024.