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Website accessibility statement for the Yorkshire Dales National Park

This accessibility statement applies to www.yorkshiredales.org.uk which is managed by the Yorkshire Dales National Park Authority.

We want the content on this website designed for everyone to find, read, and understand. We want this website to be compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively. AbilityNet provide advice on making your device easier to use if you have a disability.

What to do if you can’t access parts of this website

Please contact us if you have an accessibility query including:

  • if you are experiencing issues with accessing information or using the website.
  • if you find an accessibility problem not listed on this statement.
  • if you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us and we’ll consider your request and get back to you within ten working days. 

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us.

Reporting accessibility problems with this website

For all the accessibility enquiries that we have listed, you can contact us by email at info@yorkshiredales.org.uk. Or alternatively, you can call us from 8.30am – 5pm, Monday to Friday on 0300 456 0030.

Complaints process

If you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our processes. Please use our complaints process listed on this website.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Yorkshire Dales National Park Authority is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version  2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We regularly carry out automated tests against the WCAG 2.1 AA standards. Automated tests are carried out approximately once a week.

Some parts of the website may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now.

If you find something that does not work that we have missed, remember to contact us.

Website compliancy issues

All link names should be accessible by a screen reader and be descriptive enough to inform a user of where that link will take them. We have recently reviewed descriptive links and fixed a number of links – we use the software, SilkTide to help identify where the links are. We have been adding descriptive links and this has improved our Accessibility rating. See more information below about our SilkTide rating.

Form controls and lists

People using screen readers are not able to see the layout of a form. To make forms accessible, we must define explicit text labels for each form control. We have been making improvements and now have 55 pages with this issue. The issues are mostly in relation to a plug in that is used for commenting on posts and our events plugin. We are working with the supplier of the plugin to resolve this issue. We are working on this during the summer of 2022.

Insufficient alt text

Some images contain text which cannot be read by assistive technology, such as screen readers.

Any relevant text is included in the image’s alt-text, which is visible to assistive technology. Branded text such as logos, slogans or other marketing messages, may not be included in the alt-text if they are not relevant to what the image is conveying.

We have now fixed alt tags and broken links that have been registered to us by our Accessibility software, SilkTide. This has improved the readability and accessibility of our website for all users.

We have provided guidance and training to our editors and continue to do so to ensure that alt tags are added to images when added to websites.

We still have some issues in relation to our Events plugin where members of the public are able to upload their own images and are not including alt tags. We will be updating our guidance for these editors in June 2022.

Insufficient colour contrast

Some images which display as buttons on the website contain text that does not fully meet colour contrast requirements.

We will correct the contrast on these images over time as we review each page. In terms of the colour palette of the website we are reviewing this to ensure that the colours used are accessible.

We are aware of the colour contrast issues but as they are apparent only in a small number of specific areas; we are fixing other accessibility issues as a priority. We will be fixing this by the end of 2022.

On some pages links may not be underlined and only identifiable by colour: Users with visual impairments cannot see these links. The currently are in relation to ‘authors’ on our blog posts in the main. We are aiming to provide an alternative way to highlight the author on blog posts to ensure that this is accessible. 

This happens on some of the links on our blogs and news pages – they are not links relevant to the news item and whilst there are many of them, they only happen in the same place on each page template. We are aiming to make these links more obvious or remove them by the end of 2022.

Issues with PDFs and other documents

Many of our older PDFs and other documents don’t meet accessibility standards – for example, they may not be marked up or have headings (this is the most common issue with our PDFs).

Some of our documents are essential to providing our services. For example, we have PDFs with information on how users can access our planning service, and forms published as Word documents. We have a programme of work currently in progress to either recreate these documents as an accessible PDF or an HTML webpage.

We have issued guidance to content editors who manage PDFs. Where possible we are converting PDFs to webpages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We aim to ensure that any new documents we publish meet accessibility standards. If there are any documents that you are unable to access please contact us for an accessible version. See ‘Alternative formats’ above, in this statement. 

Disproportionate burden

We have not identified anything that qualifies as a disproportionate burden as of yet, but we are still evaluating our sites and may update this when we identify issues.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents – some of our planning documents are provided by the Planning Portal and are exempt from the accessibility regulations.

Video

Video content embedded on our website before August 2019 may not meet accessibility standards: They may not feature subtitles, audio-description or offer a written transcript.

We are working on any video added to our site since August 2019 to ensure it meets accessibility regulations.

We use YouTube to embed videos onto our webpages. We are not responsible for the accessibility of the YouTube platform.

Maps

Our website uses online maps. Where there is a map, we aim to provide an alternative format. If you have any issues with accessible mapping data and which to request an alternative format please contact us. Please see ‘alternative formats’ above.

In most cases, we use Google maps and will be continuing to use Google maps where we can.

Third-party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we endeavour to work with the third party to improve its accessibility. This may include:

  • links to non-Yorkshire Dales National Park websites.
  • content/functionality on our website.
  • content hosted on other websites, such as social media sites.
  • We are continually reviewing our third-party applications and websites. 

Preparation of this accessibility statement

This statement was first prepared on 3 August 2020. It was last reviewed 30 May 2022.

This website was last tested on 28 May 2022. The test was carried out by the Yorkshire Dales National Park Authority.

The test was carried out internally by Yorkshire Dales National Park Authority staff using an accessibility tool from the supplier, SilkTide. This accessibility tool samples 1000 pages of this website to complete it’s report.

The screenshot below shows the results as of 28 May 2022. This is an overview of the Accessibility rating for www.yorkshiredales.org.uk. If you would like to see a more in-depth view of the report please request one and we can provide that in a format that suits your needs.

Test carried on 28 May 2022

Image showing accessibility score for this website. The site scores 91% out of a possible 100%.

The previous test was carried out in February 2022.

Note that there is an improvement in accessibility during the proceeding period up until May 2022.

Screenshot of the accessibility score for the website yorkshiredales.org.uk. The overall Accessibility score is 89 out of a possible 100 percent. Level A compliancy is 94.7%