Is car parking included in my booked ticket price?
Car parking isn’t included but you receive £1 discount on one person’s entry to the Museum if you book parking at the National Park Centre car park in Hawes.
How can I book a visit?
I don’t have access to the internet – how can I book?
For those who are unable to book online you can call our booking team on 01969 666210.
Will I have to print out my tickets or can I show them on my phone?
Visitors can print tickets out or show their tickets on their phone if possible. You may be asked to share your name and booking number. To maintain social distancing, we’re asking visitors not to pass anything to our staff.
Do I need to book if I’m arriving on foot or by bicycle?
Yes, if you wish to visit the Museum you will still need to book one ticket per person. Tickets are booked in advance using the main online booking system via the Booking page. You will need to show your ticket confirmation when you arrive for your visit.
Do carers need to book a ticket?
Carers can continue to access the Museum for free with an essential companions’ card but will need to book a free ticket slot. The person they accompany will need a pre-booked ticket.
Your tickets usually last for a week so can I visit again?
Yes, you will be able to visit again, but you will need to book a free entry ticket online and bring your original ticket with you to be checked by staff.
Can I sell on my ticket?
Tickets are for your use only and are not available for resale. We will cancel tickets which we believe have been resold.
Can I cancel my booking?
You can change or cancel your booking by calling 01969 666210 up until 3pm the day before your planned visit. We cannot refund or change tickets after this time, in any circumstance.
Is it quicker to book if I call you?
No, our staff act on behalf of visitors who do not have access to the internet or need additional help, but they will still have to go through the online booking process for you.
What can I expect when I visit the museum?