Skip to main content

Standards of service

In our attempts to deliver high quality and efficient services to our customers, we have set the following general standards of service that the National Park Authority and its officers aim to follow:

  • Set an example in caring for the environment and in avoiding wasteful use of resources.
  • Pursue equality of opportunity in employment and in the way we deliver our services to the public.
  • Place the highest emphasis on the health and safety of the public who use our facilities.
  • Treat people courteously at all times.
  • Communicate promptly, acknowledging letters and emails, and responding within ten working days.
  • Avoid jargon in our dealings with the public.
  • Answer all telephone calls within six rings.
  • Keep people informed about our work through our publications, the internet, media and direct contact with the public.
  • Pay accounts within 30 days of receipt.
  • Provide a friendly, helpful and efficient reception service to those who visit our offices.