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Standards of service

General standards

In our attempts to deliver high quality and efficient services to our customers, we have set the following general standards of service that the National Park Authority and its officers aim to follow:

  • Set an example in caring for the environment and in avoiding wasteful use of resources.
  • Pursue equality of opportunity in employment and in the way we deliver our services to the public.
  • Place the highest emphasis on the health and safety of the public who use our facilities.
  • Treat people courteously at all times.
  • Communicate promptly, acknowledging letters and emails, and responding within ten working days.
  • Avoid jargon in our dealings with the public.
  • Answer all telephone calls within six rings.
  • Keep people informed about our work through our publications, the internet, media and direct contact with the public.
  • Pay accounts within 30 days of receipt.
  • Provide a friendly, helpful and efficient reception service to those who visit our offices.

What you can expect from Planning

In addition to the general standards above, the Planning Service has also created the Development Management Charter that outlines what you can normally expect from the Yorkshire Dales National Park Authority in its role as the local planning authority for the whole of the Yorkshire Dales National Park.

What's going on in the Dales

Upcoming events and search for what's on when you visit.

Three Peaks

Find out everything you need to know about walking the iconic Yorkshire Three Peaks.