We are committed to providing high quality services and continuously strive to improve the efficiency and quality of our work.
We aim to improve our performance across all areas of our work. For more details on this, see the How we work page.
Planning our work, and carrying out those plans
In terms of the 'planning' and 'doing' parts of how we work, we have procedures, strategies and policies in place to ensure that we use our limited resources wisely. These include:
- A rigorous priority setting process - this ensures that resources are directed to the services and work that is of the highest importance.
- Our Corporate and Action Plans - these give detailed objectives and actions for our work.
The information we use to review our work largely comes from three sources: internal audit, external audit and feedback from the public.
More details, and reports showing our performance, are available on the Internal audit, External audit and What our customers say pages. Details of our finances and spending are also provided, including the open data we are obliged to publish.
Internally, the Authority's Audit and Review Committee has lead responsibility for monitoring progress on Corporate Plan objectives throughout the year as well as other issues relating to our performance. Additionally, one performance review and up to two formal 'major project reviews' are undertaken each year.
Our performance is assessed externally in a number of ways. These include the Investors in People and Customer Service Excellence awards, annual financial audits, and reviews through the National Park Authorities Peer Assessment programme.
Public feedback is received in a variety of ways and from a wide range of people, including those with a general interest in the National Park and/or its services, and experts in specific areas of our work:
- Regular surveys of satisfaction with the services we provide to the public such as our planning service, National Park Centres and websites.
- A survey of the National Park's residents conducted every five years.
- Consultations and questionnaires directed at particular audiences and on particular issues. For example, previously we have carried out consultations on planning policy for the National Park, conservation within the National Park and on the governance of the National Park Authority.
We also welcome comments and feedback from the public at any time - see the Compliments and complaints page for details of how to get in touch.