The Authority continues to try to improve the quality and value for money of the services we provide. The Authority's Audit and Review Committee has lead responsibility for issues relating to our performance. A number of different processes are in place to enable a rounded picture of our performance to be drawn.
The Corporate Plan
objectivesthe major things that we intend to achieve over the next three years, including, where appropriate, a specific target for the year ahead;
the things that we intend to do in the next year to help achieve our objectives.
Progress on our objectives is monitored every six months during the year by the Audit and Review Committee. At the end of the year, the full Authority Committee receives a detailed report analysing progress on all the objectives in a full Committee report.
Our Planning service targets and results for 2012/13 are set out below.
|80% of planning applicants satisfied with the service||81%|
|60% of major applications determined within 13 weeks||71%|
|65% of minor applications determined within 8 weeks||66%|
|80% of other applications determined within 8 weeks||81%|
The Authority has a clear set of standards of service and as part of our commitment to continuous improvement, the Authority has a rigorous system for registering and responding to compliments, complaints and comments from the public. These are reported, together with the action taken, to our Audit and Review Committee.
Audit and inspection
Each year the Audit Commission audits our financial processes, our use of resources and our general performance. Its findings are reported to the Authority. Any significant actions required are then included within the Corporate Plan.