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High contrast version - your agreement to receive cookies is required

To view a high contrast version of our website we will need to give your computer two cookies. These are functional cookies - they do not collect any of your personal data, but simply remember that you agree to receiving the colour scheme cookies and that you want this website to have a high contrast colour scheme.

If you would like to turn on the high contrast function and receive the cookies, click on the 'accept' button. You will be able to delete the cookies at any time from your machine. If you do not want these cookies or no longer want the site to appear in high contrast colours, click the 'cancel' button. If you do not accept the cookie this function will not work.

We are asking your permission to place these cookies on your machine as part of the European e-Privacy Directive which applies to all sites in the UK. You can find out more about the Directive, the cookies we use on our website and how you can control cookies at www.yorkshiredales.org.uk/privacypolicy.htm#cookies.

Resizing the text size - your agreement to receive cookies is required

To change the size of the text on our website we will need to give your computer two cookies. These are functional cookies. One remembers that you have agreed to receiving the text size cookie while the other one remembers what size of text you have chosen to view the site with. Neither of the cookies collect any of your personal data.

If you would like to change the text size and receive the cookies, click on the 'accept' button. You will be able to delete the cookies at any time from your machine. If you do not want the cookies or no longer want the site to appear with different sized text, click the 'cancel' button. If you do not accept the cookies this function will not work.

We are asking your permission to place these cookies on your machine as part of the European e-Privacy Directive which applies to all sites in the UK. You can find out more about the Directive, the cookies we use on our website and how you can control cookies at www.yorkshiredales.org.uk/privacypolicy.htm#cookies.

Cookies on this website

We use cookies to ensure you have the best experience on our website and we do not collect your personal information. If you continue without changing your computer settings, we'll assume that you are happy to receive our cookies and we will not show you this notice again. You can change your cookie settings at any time so that your computer rejects our cookies.

Find out more about cookies and changing your settings

Our service to you

Standards of service

We aim to:

  • Set an example in caring for the environment and in avoiding wasteful use of resources.

  • Pursue equality of opportunity in employment and in the way we deliver our services to the public.

  • Place the highest emphasis on the health and safety of the public who use our facilities.

  • Treat people courteously at all times.

  • Communicate promptly, acknowledging letters and emails, and responding within ten working days.

  • Avoid jargon in our dealings with the public.

  • Answer all telephone calls within six rings.

  • Keep people informed about our work through our publications, the internet, media and direct contact with the public.

  • Pay accounts within 30 days of receipt.

  • Provide a friendly, helpful and efficient reception service to those who visit our offices.

We strive to deliver high quality and efficient services and we value your opinion and feedback on how we measure up to these standards.  We have an effective procedure for recording and dealing with any compliments and complaints. Full details of our policy and a user-friendly guide to making a complaint can be found on the 'Making a compliment or complaint' page.

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