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We are asking your permission to place these cookies on your machine as part of the European e-Privacy Directive which applies to all sites in the UK. You can find out more about the Directive, the cookies we use on our website and how you can control cookies at www.yorkshiredales.org.uk/privacypolicy.htm#cookies.

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Making a compliment or complaint

The Yorkshire Dales National Park Authority is committed to providing a high standard of service to the public. We value your opinion and feedback on how we measure up to these standards. Positive comments and experiences help us recognise, record and learn good practice lessons.

Sometimes we make mistakes, and sometimes we might not do something for you as well as we should. It is important that you let us know and give us the chance to put things right – and to learn from our mistakes.

We are always pleased to hear when we have done something particularly well, and the green 'Comments' forms at all National Park Centres are an easy way to record and submit your views. Alternatively, you can email lesley.knevitt@yorkshiredales.org.uk or phone her on 01969 652326. Your comments will be passed on to the appropriate officer.

The Authority has an effective procedure for recording and dealing with your complaints. Full details of our policy and user-friendly guide to making a complaint can be downloaded by clicking on the links below:

Alternatively, please email lesley.knevitt@yorkshiredales.org.uk or phone 01969 652326 for further advice.

The Authority also has a Confidential Reporting Policy which allows employees, Authority Members, and third parties such as contractors or potential contractors to raise concerns about fraud, discrimination, or misuse of Authority property. This is sometimes known as 'whistleblowing'. If you would like to know more, please email secretariat@yorkshiredales.org.uk.

Complaints about Authority Members

The Authority has adopted a Code of Conduct which applies to its 22 Members. If you believe that one of the Members of the Authority has behaved in a way that is contrary to the Code, you can make a complaint to that effect.

Full details of how to make a complaint and what will happen next are available in our explanatory leaflet 'Complaints about Authority Members'.

Your complaint should be made to the Monitoring Officer Richard Daly by downloading the complaint form, writing a letter or sending an email. It will be considered initially by a panel of three Members drawn from the Authority's Standards Committee, assisted by an Independent Person.

Details about each of the Authority's Members, including a register of personal interests, can be found on the Members page.

The detailed procedures that we use to assess, investigate and decide on complaints can be found below:

The outcomes of complaints made about Authority Members in the past can be downloaded using the following links:

If you require further assistance, please contact Richard Daly on 01969 652329 or richard.daly@yorkshiredales.org.uk

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