Compliments & complaints
The Yorkshire Dales National Park Authority is committed to providing a high standard of service to the public. We value your opinion and feedback on how we measure up to these standards. Positive comments and experiences help us recognise, record and learn good practice lessons. Sometimes we make mistakes, and sometimes we might not do something for you as well as we should. It is important that you let us know and give us the chance to put things right – and to learn from our mistakes.
The Authority has an effective procedure for recording and dealing with your compliments, complaints and comments. Details can be found in the document Compliments, Complaints and Comments – A Guide to the Authority’s Procedures which can be downloaded by clicking the link below.
Alternatively, please contact the Secretariat Administrative Officer on 01969 652326 or email secretariat@yorkshiredales.org.uk.
The Authority also has a Confidential Reporting Policy which allows employees, Authority Members, and third parties such as contractors or potential contractors to raise concerns about fraud, discrimination, or misuse of Authority property. This is sometimes known as whistleblowing. If you would like to know more, please contact the Secretariat team (email secretariat@yorkshiredales.org.uk)..
The Authority has adopted a Code of Conduct which applies to the Members of the Authority. If you believe that one of the Members of the Authority has breached the code of conduct you can make a complaint to that effect. Under the previous system, such complaints had to be made to a national body called the Standards Board for England. Since the system changes with effect from 8 May 2008, however, you should now make your complaint direct to this Authority.
If you wish to make such a complaint, please write to Richard Daly, Solicitor & Monitoring Officer, Yorkshire Dales National Park Authority, Yoredale, Bainbridge, Leyburn, North Yorkshire DL8 3EL or email richard.daly@yorkshiredales.org.uk. Your complaint will be considered initially by a panel of members drawn from the Authority’s Standards Committee, and this panel will be chaired by an independent member.
